Shipping Policy: 

Shipping Times:

In most cases, orders received before 10:00am PST via online will be shipped same day or next day. 

This does not include phone or e-mail orders.

Shipping:

All orders are shipped via Fed-Ex or USPS.

The standard shipping method is Ground Service.

Other expedited services provided by Fed-Ex are also available at additional cost, and only when requested and approved by Jetworks (Approval is required due to the earlier cutoff time by some of the expedited services).

There are occasions where we may choose to use a different shipper than you may have selected during checkout. This will only be done if it works in your favor. It will never delay your shipment and always be free of charge. ( i.e. the service you selected will take 5 days but we can use a different service to cut it down to 4 days)

We do not offer C.O.D.

Jetworks does not additionally insure, or require signature confirmation of delivery unless requested by the customer.

Fed-Ex only covers up the $100.00 for domestic USA deliveries. Any amount over that is not the responsibility of Jetworks and the customer assumes all liability for any further losses.

International Orders:

Please send us an e-mail with the Subject; INTL ORDER - (Your Country)

Include if you want the package insured, your exact shipping address, e-mail, and phone number, (with your country & city code).

We will e-mail you a quote and with one or more of the following shipping options.

Global Ship Program - Delivery times very per country. This is our recommended service, Customs are pre calculated before the shipment even leaves and in most cased the item is delivered to your door. The service is fills a container full of diffrent products from diffrent vendors and once full it ships Air Frieght and once arriving in your country it’s furfillled by your local shipping company. We’ve had a 99% success rate with this service and is our prefered method of shipping if under 60 pounds.

Fed-Ex - Delivery tims vary per country. Depending on the selected service, Fed-Ex may offer international freight customers online tracking. Delivery times tend to be more consistent and accurate with Fed-Ex

USPS- Delivery times vary per country. The United States Postal Service (USPS) is generally a lower cost freight option to many countries. Please be aware that USPS does not offer tracking outside of the United States of America. Once the shipment leaves the USA, the package in most cases is then integrated into the receiving countries postal delivery network. We retain the USPS outbound and delivery confirmation number information in our database as proof of the shipment departure. USPS tends to have slower customs clearance than alternative methods and in cases can take longer than estimated.

Customs:

For customers outside of the USA only.

All prices (including our website, email messages, pro forma invoices, work-orders and price quotes) are in US Dollars only and do not include or calculate customs.

You can calculate the prices in your own currency by using the Google currency converter.

Shipments outside the US may be subject to customs fees, tariffs, duties, Value-Added Tax (VAT) etc. depending on the rules of each country.

Customs procedures and charges can vary widely and are the recipient’s responsibility. Your local Fed-Ex customs or Postal office can estimate any fees that may be incurred and we encourage you to contact your local representative for more information. Any import duty or fees will be collected at the time of arrival during customs clearance upon delivery and are not included in the invoice or quote provided by Jetworks.

Jetworks is not responsible for any costs, delays, or problems caused by shippers or customs once the shipment leaves our facility. If customs and duties are not paid, goods will be abandoned and no refund given. If you refuse a package that has been received by customs because you cannot clear the tariffs or taxes, we will refund the cost of the product(s) as outlined in our Returns section.

Back Orders:

We always try to avoid back order situations, Most items are not allowed to be purchased if out of stock.

But if it occurs, we will take your order and then contact you via E-mail as soon as possible and notify you of your options or when the product will be available again. (this excludes special orders)

Special Orders:

All special orders are shipped prepaid only, and cannot be returned.

Special Offers:

Occasionally, Jetworks Performance Online Shop offers free standard shipping on orders of a certain amount or more during a specified time period (within the continental United States), including most light-weight items and accessories. Not included in the free-shipping offers are heavy and bulky items, such as [Complete Craft, Hulls, carts, stands, totes, ect]. For these items, and for orders under the specified amount you will see options for shipping methods and the corresponding costs during check-out. Likewise for non-standard, expedited shipping rates.

Orders with free shipping may take up to 10 days to arrive within the [continental United States] (but usually less than 5 days), and will be sent by a carrier chosen by the Jetworks Performance Online Shop.

In the case of merchandise returns, shipping charges will not be refunded, and the return shipping costs are the responsibility of the shipper, except in cases of mistakes by Jetworks Performance. All returns require prior email authorization. For the return of any item, you will receive detailed instructions from Jetworks Performance.

Order Cancellations:

Special ordered merchandise (Mat kits, custom fabricated items etc..) cannot be canceled and are billed in advance. Cancellation of standard item orders must be received prior to billing and shipment of products.

Jetworks cannot cancel an order once it has shipped.

Returns & Claims:

No returns and/or trades on engine work, short-block’s, hull's, exhaust systems, complete PWC's, custom fabricated parts, sale items, special order Items, open items, used/installed items, or items with damaged packaging.

Shipping charges are not refunded. No exceptions.

Any requests for the return of goods purchased from Jetworks must be made within 10 days of receipt of goods. No returns will be accepted after 10 days. Prior to any return shipment, call or e-mail Jetworks for a RA# that will be issued over the phone or via email.

Returned goods must be in new/unused condition, in the original packaging, include instruction manuals, hardware and all accessories relevant to the product as it was shipped. Merchandise cannot be returned if it has been installed on the watercraft or used, or is missing parts or manuals, no exceptions.

Items can only be returned by the original purchaser and if purchased directly from JetworksPerformance.com or at our physical store at 3412 W. MacArthur Blvd #D Santa Ana, CA 92704. The customer is responsible for the return freight costs incurred.

All approved returns are subject to a 20% restock charge plus the original cost to ship the goods the first time. Refunds occur once Jetworks has received and inspected that the products are in acceptable condition for re-sale. 

In the event of a defective part or goods being received by the customer, Jetworks will exchange the defective item for a new replacement at no charge upon the return of the defective item. Damages caused by the shipper excluded (see shipping page).

If the merchandise is being returned because of a proven shipping or packing error made by Jetworks, only then will Jetworks cover the cost for shipping the correct product back to the customer via Fed-Ex Ground or U.S. Parcel Post shipping. Any expedited air freight requests or costs are the sole responsibility of the customer. Jetworks will provide a return label for the wrong product received.

Freight Insurance & Signature Required:

Due to the additional costs on the customer’s end, Jetworks does not automatically add insurance, or require signature confirmation of a shipment unless requested by the customer. Fed-Ex only covers up the $100.00 for domestic USA deliveries.

Any amount over that is not the responsibility of Jetworks and the customer assumes all liability for any further losses.

Damaged Freight Claims:

All items and shipments should be thoroughly inspected by the customer upon receiving. All claims to the carrier must be made with the delivery agent while the driver is present. If any shipping damage is found, it is the customer’s responsibility to file a claim with the delivery carrier. It is wise to photograph and document any proof of damage(s) to the packaging and/or contents. All damage claims must be supported by a bill of lading/tracking number and invoice.