F.A.Q.


Telephone Inquiries on work orders: (excludes online store orders)
We appreciate your business and make every effort to complete orders by the estimated turnaround time, however, this is not always possible. Please remember that every minute we spend on the phone is time taken away from completing orders. Please do not call to "check the status" on your work order before the estimated time of completion has arrived. Help us keep our technicians off the phone and busy at work to ensure your order gets out the door sooner. We appreciate your patience!

Estimated Turnaround Time:

As the riding seasons change throughout the year, the turnaround time for our services changes as well. Some services also take longer than others to complete, and we can offer an ETA at the time of the order based on our current workload. Please remember that our ETA is an estimate. As a builder for many people around the world, every work order is important to us. All customers work gets completed in order of arrival. If absolutely necessary we offer an expedited service for a fee in extremely urgent situations. This service is not always available due to varying workloads.

Where can i find instrustions for your products:

You can find our ever growing instruction library here; Jetworks Instruction Library it includes our products and other popular manufatures products.

How do I ship something to you guys?
  • We recommend using UPS, Fed-Ex, USPS when sending in your parts for service or modification. Keep all information regarding your shipment in a safe location. (tracking number, receipt, etc.) We recommend adding insurance to your shipment, especially if the value of the contents is over $100. While you can do everything possible to help eliminate damage, things do happen, and human error can occur during transit.
  • Make sure you are sending just the parts we are working on, otherwise we may be required to charge additional fees.
  • Please package your items carefully when sending it in for service or modification. Many cylinders, carburetors, etc etc, have been damaged during shipping due to poor packaging. We are not responsible for damaged items due to careless packing by the customer.
  • Do not use “spray foam” or packing peanuts, when shipping parts. Even worse, do not just toss your parts in a box by itself with absolutely no packing materials. We recommend using lots of paper, cardboard, bubble wrap, blankets, and dry foam stuffed everywhere to help protect your parts during transit. For engines being shipped, use a large plastic container (Rubbermaid-type tub) padded under, on top, and on the sides of the engine with one or more of the previously mentioned packaging materials listed above.
  • A good way to check your work on securing your parts in the box is to shake it around. If there is very little or no movement inside the box, you have done a good job securing your components. If there is modest to a lot a movement, open the package and do some more work to secure your components.
  • A general rule we use is, if you are not confident that your package and its contents would survive a 5ft drop, you need to re-pack them so they will.
  • Please do not send parts without notes or description of the work we are doing. We talk to tons of people and receive packages daily. Please include your contact information, emails, quote, your contact here at Jetworks, and description of the work you want to be done. Failure to do so will result I’m your items being placed in a dark corner in the back of the shop until we hear from you and try to figure out what belongs to you out of the big pile of parts.
  • Parts abandoned for over 90 days are subject to resale or disposal.
  • Jetworks will return your used parts unless requested not to (by law, California residents/customers must have old parts returned to them). Customer will be responsible for all shipping costs.
  • A signature is required for all return shipments. Please arrange for someone to be present at the time of delivery.
  • For all work orders, services, modifications completed, (excludes online store orders) will be shipped with insurance based on the invoice unless customer request not to. We highly recommend that you get the insurance as Jetworks is not responsible for any damages caused by the shipper.
  • Unless otherwise requested by the customer, Fed-Ex will be used for return shipping. USPS can be used upon request but be aware that USPS has a lower weight and size limit compared to Fed-EX.

Disciplines:

Since the inception of the Jet-Ski By Kawasaki in 1970’s millions of people have been using PWC’s in different ways. The sport has gone through many ups and downs and changes over the years, but today there are several disciplines of riding based on what kind of conditions and goals the rider has, although riders will generally participate in more than one discipline, most custom ski’s are purpose-built for a particular discipline. These disciplines consist of the following, Closed Course Racing, Endurance/OffShore Racing, Flatwater Freestyle, Motosurf, & Drag Racing. When ordering or building a custom ski it is extremely important that you understand the differences between all the disciplines and decide which one you’ll be partaking in the most. Below is a short a description of each discipline.
  • Closed Course Racing: A closed course event is a contest of speed and riding ability featuring several competitors negotiating multiple laps of a course approximately 1/2 mile (800Meters) consisting of left and/or right hand turns. Closed course racing can be held in various water condition such as lakes and surf. Races can be a set number of laps or a set time span plus one lap. The racers line up at the starting line and take off when the band snaps (similar to how the gate drops in a motocross race). Racers must navigate buoys that help guide them throughout the course, in some instances boys may color coded to signal left or right turns, if a buoy is missed you must take the equalizer buoy as a penalty. Missing too many buoys can lead to disqualification.

    Additionally, some course have what is know as a “split” which is two different paths that while same in length, can be used to pass and gain a position. Obstacles that requiring the racer to hop over such as a “Log Jump” can be placed on the course, this is only for “stand up” style watercraft. Race craft are designed to be fast, “hook up” (traction), stay planted and turn with ease. Two and Four Stroke Engines are tuned to use race gas and survive the race being held WOT (wide open throttle) for the entirety of the race. Depending on the class aftermarket hulls can be used, and each individual class has its own rules of what and how much you can do to your craft, such as Stock Class where a small amount of changes can be done, to GP class where almost everything can be modified or aftermarket.

  • Endurance/Offshore: Endurance races are generally a minimum of 35 Miles (56 Kilometers) and can be held in lakes and rivers but are generally held offshore in the ocean. Endurance races are a point to point over a long distance which may or may not include turns and may be more than one lap. Racers generally encounter big waves, chop, wind, possible fog navigating to the finish line while holding the throttle WOT (wide open throttle) for the

    entirety of the race. Primary consisting of Runabout style PWC’s and most ski are left fairly stock with any modifications done with reliability in mind. Depending on the class you are racing, different forms of modifications can be done such as converting to a turbo charger, adding an auxiliary fuel tank, bust most common modifications are those that aid in handling, hook up, navigation and rider comfort to lessen fatigue.

  • Flatwater Freestyle: As is name describes, Flatwater Freestyle involves during tricks in flat, calm water with the help of the riders own wake and a lightweight powerful ski. Competitions are intended to show a rider’s skill and expertise in executing difficult, challenging and creative maneuvers within a set period of time where the winner is determined by a panel of judges. Flatwater Freestyle Specific PWC’s are purpose built and generally have a 2 cylinder two stroke engine up to 1200cc displacement inside of small, short, light weight hulls with a foot retention system such as “footholds” and are designed to go airborne rather than fast, with most riders in this discipline not often exceeding 25MPH.
  • Motosurf: Also known as “Freeride”, Motosurf is generally the most complex discipline of riding. Held in ocean surf, Motosurf is a combination of surfing and big aerial maneuvers done off of breaking waves. As with Flatwater Freestyle competitions, the winner is determined by a panel of judges, how it differs is the judging criteria. Based off of two elements, Surfing (wave riding) and aerial maneuvers, the rider must have a good mix of the two elements in order to score highly, too much of one and not enough of the other will result in low scores. Riders compete in head to head rounds where they are judged on creativity, difficulty, flow, consistency, and execution within a set period of time. The rider with the highest score continues the next round. Motosurf ski’s are probably the most versatile ski to build with many riders using them recreationally even in Flatwater water condition. Almost any stand-up ski can used for the discipline depending on style and goals. Most “Pro” skis use hulls designed to be stronger, turn on waves, ride at speed, and prevent pearling (nose sub). Ski also outfitted with a foot retention system such as footholds, foot straps or any combination of the two. Engines size vary substantially compared to other disciplines and often decided by riding styles and water conditions.
    Riders have been successful in utilizing something as simple as a correctly tuned 771cc Big Bore to more extremes like 950cc Billet top ends.
  • Drag Racing: A drag racing competition can be either timed/single-elimination contests or bracket elimination-type events over a predetermined distance, generally 1/8 - 1/4 of a mile. Drag PWC’s are primarily 4 Stroke Runabouts, and while modification varies per class, all are done with speed and maximum power being the main priority, while some handling and longevity characteristics are often sacrificed in the process.


How can I get Jetworks to sponsor me?:

  • Ride because you love it, because it's more frustrating not to ride. If you're in it for the right reasons people will take notice, and so will we. It's not about how many podium finishes you have, or if you have the nicest ski; it's about how big the smile on your face is and your dedication to the sport. Have respect for other riders and the spots you ride whether it be the river, ocean, or the neighbor's pond, if you have all of these things in order, then the sponsors and opportunities will come to you. Bragging and begging normally won't get you anywhere, because if you’re really that good we’ve probably already heard of you.